JONAS I. DELAROSA

8050B East Liberator Loop  ~  Tucson, Arizona 85708

 

520.262.7866delarosajo80@gmail.com  

 

INFORMATION TECHNOLOGY SPECIALIST

 

Solid technical background combined with exceptional skills in analyzing, testing and managing the design, development, documentation, maintenance and configuration management of a wide variety of computer systems and networks, including all aspects of implementation and performance tuning.  Integrates business requirements with the latest technologies to deliver cost-effective solutions.  Swiftly comprehends the “big picture” and executes the boldest of organizational visions.  Core competencies include:

 

¨Top Secret/SCI Eligible¨Outstanding Communicator¨Fast Learner

¨LAN/WAN Strategies¨Network Optimization¨Quality Assurance

¨Total Customer Focus¨Data Integrity/Recovery¨Excellent People Skills

 

PROFESSIONAL  EXPERIENCE

 

Information Technology Specialist:  A dedicated professional proven successful in the most demanding of operational environments.  Resourceful and adaptable, exercising superb team playing skills.  Career highlighted by increased responsibility and promotion.

·         Oversaw uninterrupted network operations for as many as 39K+ end-users on $168M networks; ensured that all trouble tickets were swiftly resolved with very few issues having to be escalated.

·         Led the install of 162 systems to meet new hardware requirements network upgrades.

·         Successfully analyzed and resolved United Kingdom mail routing issue to 8K+ end-users.

·         Reconfigured login script for 700 clients, increasing network security compliance by 34% and reducing login time by 50%.

·         Restructured Kandahar Air Base, Afghanistan, file server to secure 3.5TB of classified data.

·         Standardized global address listings, correcting 4K+ entries for full Air Force compliance.

·         Strong expertise with Secret Internet Protocol Routing Network (SIPRNet) messaging services.

·         Updated F117A units with 70K+ images for combat planning and targeting in direct support of Global War on Terrorism (GWOT) operations.

 

Leadership & Supervision:  A superior leader with demonstrated performance in high-pressure environments.  Improved organizational performance through hands-on training and a leadership approach that emphasized decision-making through active listening. 

·         Superbly managed and motivated as many as six technicians; earned a reputation for firm, yet compassionate mentorship; ensured deployment readiness of 19 Airmen.

·         Led security incident response to safeguard 57 Secret Internet Protocol Router Network (SIPRNet) hard drives, protecting 4.5TB of classified data.

·         Managed the Client Support Administrator (CSA) training program, overseeing the instruction of 12 classes and the qualification of 42 CSAs to reduce workloads by 30%.

 

Problem-Solving & Analysis:  Consistently implements keen analytical abilities and a proven team-based work dynamic with a systems-oriented approach to facilitate efficient and effective solutions.  A critical thinker open to alternative views to optimize decision-making.

·         Developed innovative spreadsheet to track 1K backup tapes, decreasing inventory time by 50%.

·         Authored Network Operations Continuity, drafting checklists and compiling 30+ documents to improve training and turnover by 35%.

·         Key player in closure of 800+ network trouble tickets, decreasing ticket volume by 26%.

 

Continued …

 

EMPLOYMENT

 

Career Management Associates, Ankeny, IA.

Computer Support Technician, United States Attorney’s Office Tucson, 10/2014 – 9/2015

 

Calloway & Associates, Inc., Raleigh, NC.

Computer Support Technician, United States Attorney’s Office Tucson, 4/2013 – 9/2013

 

Alpha Ten Technologies, Inc., San Marcos, CA.

Lead Support Technician, Southern Arizona VA HCS , 11/2012 – 12/2012

 

U.S. AIR FORCE, Various Duty Stations Globally2000 – 2012

C2 Systems Administration Supervisor, 612 Air Communications Squadron, 8/2010 – 7/2012

Enterprise Directory Services Supervisor, 83^rd Network Operations Squadron, 4/2007 – 8/2010

Network Operations Supervisor, 451^st Expeditionary Communications Squadron, 6/2009 – 12/2009

Help Desk Technician, 8^th Communications Squadron, 3/2006 – 4/2007

Intelligence Systems Administrator, 27^th Intelligence Support Squadron, 3/2004 – 3/2006

Messaging Technician, 12^th Communications Squadron, 8/2000 – 3/2004

 

EDUCATION  &  TRAINING

 

COMMUNITY COLLEGE OF THE AIR FORCE, Maxwell AFB, Alabama

Associate of Applied Science, Information Systems Technology, 54 Semester hours completed

 

TEXAS STATE TECHNICAL COLLEGE, Harlingen, Texas

Associate of Applied Science, Information Systems Technology, 22 semester hours completed

 

Certifications:  CompTIA Security+

 

Awarded the following Air Force Specialty Codes (AFSCs) concurrent with these equivalent civilian job descriptions as defined by the Dept. of Labor’s Dictionary of Occupational Titles (DOT), the Occupational Information Network (ONET), and the Occupational Employment Statistics (OES):

·         AFSC 3D072, Cyber Systems Operations Craftsman

·         AFSC 3C051, Communications-Computer Systems Operations Journeyman

·         Network and Computer Systems Administrators (ONET 15-1071.00)

·         Communications Equipment Operators, All Other (ONET 43-2099.00)

·         Computer Operators (ONET 43-9011.00)

·         Microcomputer Support Specialist (DOT 039.264-010)

·         Network Control Operator (DOT 031.262-014)

 

Selected Military Training:  System Administrator Course (AOCIQTSYS); Certification Authority Workstation (CAW) Certificate Authority (CA)(Formerly PIN5); Windows 2003 Server with Active Directory; Airman Leadership School; Certification Authority Workstation (CAW) Certificate Authority (CA); Recruit Training

 

Computer Skills:  Windows XP, Vista, and 7; Windows Server 2000/2003/2008, Windows Exchange 2003/2007/2010, Solaris 8/9/10, Active Directory & MS Exchange System Manager Imaging and Deployment of Computer Systems; MS Office Suite (Word, PowerPoint, Excel, Access)

 

Selected Awards:  Air Force Achievement Medal with 1 Oak Leaf Cluster, Air Force Outstanding Unit Award with 1 Oak Leaf Cluster, Air Force Good Conduct Medal with 1 Oak Leaf Cluster, National Defense Service Medal, Afghanistan Campaign Medal with 1 Service Star, Global War on Terrorism Service Medal, Korean Defense Service Medal, Air Force Expeditionary Service Ribbon

 

Military:  Staff Sergeant (E-5), U.S. Air Force (Honorable Discharge, 2012)